Refund Policy
1. Refund Eligibility
Refunds may be considered and issued under specific circumstances where the services or products purchased are not delivered as described or promised. To qualify for a refund, the customer must submit a formal request within seven (7) calendar days from the date of purchase. The request must include a clear explanation of the issue and any supporting evidence. Please note that eligibility for a refund is subject to our internal review process, and we reserve the right to deny requests that do not meet the outlined criteria.
2. Refund Process
If your refund request is approved after our review, the refunded amount will be processed and returned using the same payment method originally used for the transaction. The refund will typically be completed within five (5) to ten (10) business days from the date of approval. Processing times may vary depending on the payment provider or bank involved. We will notify you via email once the refund has been initiated. In certain cases, we may request additional information to verify the payment details before the refund can be completed.
3. Non-refundable Situations
Refunds will not be issued under the following circumstances:
- If a significant portion of the service has already been delivered or completed.
- For custom, tailored, or personalized services that have been initiated based on your specific instructions.
- In cases where delays or issues arise due to client-side factors, such as lack of communication or failure to provide required information.
- If the refund request is submitted after the 7-day eligibility window.
4. Contact
If you have questions, concerns, or would like to initiate a refund request, please do not hesitate to contact our support team. You can reach us by email at [email protected]. Please include your name, order details, and a brief description of the issue when reaching out, so we can respond to your inquiry as quickly and efficiently as possible.